EVERYTHING ABOUT PAYMENT

There are 3 payment options

Pay with cash at the counter

You can collect your wine at the counter after we have sent you a confirmation of receipt of your payment. 

If you wish to pay in case, this possible at the counter upto a maximum of €3000.00 per auction.

Pay by bank transfer

Sylvie's preferred method of payment is by bank transfer or by Wise money transfer.

Our bank details can be found below.

Pay by credit card

Only buyers with a destination country outside the EU can pay with a credit card and this is possible up to a maximum of €7,500 per auction.We accept AMEX, VISA, MasterCard, Discover and Diners Club Card.

If you have made your payment by bank, we will send you a confirmation of receipt as soon as we have received your payment. You are welcome by appointment from the first Thursday after an auction. There are no devices available at the counter to pay digitally on site. Sylvie's does not accept a digital copy of your bank statement on your smartphone or tablet as proof of payment. Your payment must have been credited to Sylvie's account. 

If you would like to collect your wine at the counter and pay in cash, this is also possible from the first Thursday after an auction. We accept notes up to a value of €100.00. 

HOW WE WORK

Sylvie's will send you an invoice in the first week after the auction. If you use our shipping service, these costs will also be included on your invoice. 

You must check you invoice for inaccuracies upon receipt and report them to us immediately. If we cannot yet prepare the final invoice due to logistical questions we have, you must first pay for your wine and later any additional costs. 

Private individuals who purchase a VAT-registered lot with a delivery address in the EU will receive a separate invoice for VAT-registered lots. Lots subject to VAT will be shpiped separately due to the application of a different VAT regime and the required proof of export.

Payment term 7 days


Payment term 7 days

Your payment term is 7 days after receipt of your invoice.

We will confirm receipt of your payment.

We will ship your wine immediately afterwards, unless we agree otherwise.

We offer you free storage for 6 months, provided that you have made a timely payment. In case of bad weather along the route for destinations within the EU, we offer extended storage time up to 45 days. After that we are entitled to charge the storage fee as decribed in the footer of this website under Shipping & Collecting.


Bank details (01.01.2024)

IBAN BE23 0689 5085 8691

Swift GKCCBEBB

BELFIUS BANK

Bank address: Laar 14/1, 2630 Aartselaar, Belgium


Frequently Asked Questions:

Can I pay in cash on delivery of the wine?

We only accept payment in cash when you pay at the counter in Antwerp. Cash payments are possible up to €3,000.00 per buyer per auction (legal limit). 

Can I collect wine on presentation of a wire transfer on my mobile?

Unfortunately not. If you collect wine at the counter, without receiving a confirmation of receipt, there is a chance that your payment has not yet arrived and we will not release your wine.

Who pays the transaction fees of the bank or credit card company?

Transaction fees are always borne by you and Stripe Bank's rates are:

1.6% for European cards

2.6% for British cards

Tariff on demand for all US cards

2.95% for all other AMEX cards

3.5% for all other cards

How can I use my credit card? 

You can request us by e-mail to charge your card by Stripe Bank.This bank offers a secure line and shields your credit card details. 

Can I use more than one card? 

Yes, you can as long as the total amount you pay by card does not exceed €7.500,00 per auction.
 

Last update of this page: 2 February 2024

This web page forms an integral part of the terms and conditions of sale. 

Most recent update of this page: February 23, 2024

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